Right of access
You can request a copy of the personal data we hold and the purpose for which it is used.
Data protection statement
Our GDPR commitment
Glowspire Haven complies with the UK General Data Protection Regulation and the Data Protection Act 2018. We treat every client record with care and transparency.
Data controller
Glowspire Haven, Harbour Exchange House, London. Responsible for safeguarding client information and providing data access.
Your GDPR rights
Right to rectification
We will correct inaccurate or incomplete information within our records.
Right to erasure
You can request deletion where data is no longer required for regulatory or advisory purposes.
Right to restrict processing
You may limit how we process your data while we assess a request or correction.
Right to object
You can object to certain processing activities, including marketing communications.
Right to data portability
We can provide your information in a structured format suitable for transfer to another adviser.
How to make a request
Email [email protected] with a clear description of your request. We may ask for identification to protect your information.
Response timelines
We respond within one calendar month and keep you updated if we need extra time due to complexity.
Concerns or complaints
If you believe your data has been handled incorrectly, please contact our data protection lead. You also have the right to lodge a complaint with the UK Information Commissioner’s Office.