Contact details
Names, email addresses, and meeting notes that you voluntarily share when requesting pension guidance.
Last updated: April 2026
Privacy policy
This policy explains how Glowspire Haven handles personal information when you contact us, attend advisory sessions, or browse this website.
Key principles
We only collect what we need, keep it secure, and explain how it is used.
Information we collect
Pension records
Statements, contribution history, and plan documentation needed to prepare advice.
Website usage
Basic analytics data, such as page visits and device type, collected through cookies you select.
How we use data
- Prepare pension reviews and retirement planning recommendations.
- Communicate meeting summaries, action steps, and documentation.
- Improve our service experience and website clarity.
Legal basis
We process personal data to deliver advisory services, meet regulatory requirements, and respond to legitimate enquiries. Consent is used for optional cookies and marketing communications.
Data sharing and retention
Trusted partners
We may share information with regulated pension providers or professional partners only when required for your plan.
Secure storage
Information is stored securely with access limited to authorised advisers and operations staff.
Retention periods
We retain client records for as long as necessary to deliver services and comply with regulatory obligations.
Your rights
You have the right to access, correct, or request deletion of your personal data. You can also request a copy of the information we hold about you.
To exercise these rights, email [email protected] with the subject line “Privacy request”.